FREQUENTLY ASKED QUESTIONS
We accept Cash however Debit or Credit Card is the preferred method of payment to reduce potential areas of Covid-19 transmission.
You can make changes to your appointment or reschedule up to 48 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give the salon a call and we’ll be able to help you.
All bookings require a deposit. If you cancel your appointment with less than 48 hours notice - or you don't show up - you will lose your deposit and will be required to pay 100% upfront for any future bookings.
Yes. We ask that your dog is toilet trained, kept on its leash at all times while in the salon and is used to busy environments.
Yes. If you are new to the salon and our colour range - a patch test is mandatory for your own safety.
It only takes 2 minutes and therefore does not require an appointment. Please contact us to let us know when you will come in.
Our prices are based on service time and products required. From time to time a customers hair may be very thick or very long - and require extra time or extra products.
Therefore, if your hair service is going to cost more than the "from price", this will be discussed during the consultation.
Satisfied customers are our top priority. We want you to be happy so you come back to us and again and again.
If, for whatever reason, your are unhappy with your service, we ask that you email within 7 days of your appointment date.
You will be asked to come back to the salon so that we can discuss and action a rework plan to give you exactly what you want.
If you contact us more than 7 days after your appointment - normal salon prices will apply.
If you, or a hair stylist not employed by Gro attempts any corrective work prior to you returning to the salon - normal salon prices will apply.