FREQUENTLY ASKED QUESTIONS

Our Covid-19 policy can be found here. 

If you have any questions or concerns, please don't hesitate to contact us at hello@grolondon.co.uk

We accept cash, however debit or credit card is the preferred method of payment to reduce potential areas of Covid-19 transmission.

You can make changes to your appointment or reschedule up to 48 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give the salon a call and we’ll be able to help you.

Please see our terms and conditions here

Yes. We ask that your dog is toilet trained, kept on its leash at all times while in the salon and is used to busy environments.

Yes. If you are new to the salon and our colour range - a patch test is mandatory for your own safety.

It only takes 2 minutes and therefore does not require an appointment. Please contact us to let us know when you will come in.

Our prices are based on service time and products required. From time to time a customers hair may be very thick or very long - and require extra time or extra products.

Therefore, if your hair service is going to cost more than the "from price", this will be discussed during the consultation.

Please see our complaints policy in our terms and conditions here